Do veterinary practices have to follow HIPAA?
No. HIPAA applies to human healthcare providers, health plans and their business associates, not to veterinary medicine. That doesn't mean there are no rules: payment-card security (PCI DSS), state breach-notification laws, state veterinary record-confidentiality rules and DEA controlled-substance recordkeeping all apply. Our security page explains each one.
Will you replace our practice-management software vendor's support?
No. Your vendor supports the application. We handle everything around it, including servers, workstations, networks, backups, accounts and security, and we call the vendor for you when the problem is on their side.
We already have an IT person. Can you work with them?
Yes. Many practices have a staff member or local contractor who knows the clinic well. We can take over monitoring, security and after-hours coverage while they keep handling day-to-day requests.
What happens if something breaks after hours?
Monitoring runs around the clock. For 24/7 emergency hospitals, after-hours response is part of the plan we agree on, including who to call and what counts as urgent.
Will onboarding disrupt appointments?
It shouldn't. We plan any disruptive work, such as server changes, network cutovers or migrations, before opening, after close or on slower days, and we tell your team in advance.
Do you handle phones and internet too?
Yes. We manage VoIP phone systems, call routing, internet circuits and failover, and we deal with the carriers so you don't have to.
How is pricing determined?
After a short assessment, we quote a flat monthly fee based on locations, staff, workstations and systems. Projects are quoted separately, in writing.