Text us. It’s fixed before your next appointment.

Fast, efficient IT that keeps your day moving.

Cost-effective veterinary IT support that solves problems quickly, keeps your team working, and gets you back to caring for patients — not chasing technology.

Enquire today See how it works
4 min average reply No ticket portal Vet-only technicians
VetTech ITTechnician on shift Your practice line
Cornerstone won’t print rabies certificates from the back printer. Room 3 is waiting.Front desk · 8:04 AM
On it — remoting into that workstation now. Keep seeing patients.Marisol, VetTech IT · 8:05 AM
A Windows update wiped the print driver. Reinstalled it and set the back printer as default again. Send a test cert?Marisol, VetTech IT · 8:09 AM
Printed. Room 3 never knew.Front desk · 8:10 AM
Text or email — same technician Avg. reply 4m 11s
We support your stack
CornerstoneAVImarkezyVetImproMed InfinityCovetrus PulseShepherdVetspireIDEXX VetLabAntechSound / Eklin imagingDICOM & PACSSmart FlowVitusVetWeave & RingCentral
How support works

Your team already texts everyone else. Now they can text IT.

No portal to log into, no ticket number to remember, no describing the problem to someone who has never seen a treatment sheet. Send a message from wherever you are standing — a photo of the error works too.

Text a technician

One line for the whole hospital

Your practice gets a direct number the day you start. Text a screenshot of the error, the printer that died, or the workstation that will not wake up. Answered by a technician, not a bot.

Email a technician

help@vettechit.com

Better for the things that can wait until after close — new staff onboarding, a workstation quote, a software question. Every email creates a tracked ticket you never have to touch.

We escalate, not you

Hospital down? We call you.

Anything that stops patient care jumps the queue automatically and a technician calls your practice manager within minutes, every time.

Same thread covers: WorkstationsPractice softwareServersPrinters & label makers Imaging & DICOMWi-Fi & networkPhonesEmail & accounts BackupsNew staff setupVendor calls
The practices

The part of the job we stay out of.

Our work is invisible when it is working. This is what the day looks like when the technology behaves itself.

A veterinary technician listening to a cat's chest with a stethoscope on the exam table.
In the exam room
A veterinary technician giving a long-haired cat laser therapy in the treatment area.
Treatment area
A cat pressing its paw against a person's open hand.
The good part of the day
Before you text

Most of the time, we get there first.

Every server, workstation and connection in your hospital is monitored continuously. Failing drives, full disks, stalled backups and dropped links raise an alert on our side, usually before anyone at the front desk notices something is slow.

Roughly two in three incidents are resolved before a single message is sent.

  • ContinuousAutomated monitoring on every server, workstation and network link — alerts come to us, not to your front desk.
  • After closePatches, updates and reboots run on your schedule. Never mid-appointment, never mid-surgery.
  • Every nightOffsite backup of the practice database and imaging archive, with a test restore proven monthly.
  • Every quarterA plain-English review with your practice manager: what broke, what it cost, what to replace next.
Security & compliance

Veterinary practices are soft targets. We make yours a hard one.

Practices hold card data, client identity records, controlled-substance logs and irreplaceable medical histories — usually behind a consumer router and a shared password. Attackers know it.

Payments

PCI-DSS scope, reduced

Segmented payment terminals, quarterly scans and completed SAQ paperwork, so a card breach at the front counter cannot spread to the treatment area.

Controlled substances

DEA electronic record requirements

Access controls, audit trails and retention for electronic controlled-substance logs, aligned to 21 CFR Part 1311 — with reports ready for a board inspection.

Medical records

State retention rules, automated

Record-retention windows vary by state board. We configure archive and deletion policy to your state's requirements instead of keeping everything forever by accident.

Insurance

Cyber questionnaires, answered

MFA, EDR, immutable backups and documented incident response — the controls carriers now demand. We fill out the questionnaire and provide the evidence.

A note on HIPAA: most veterinary practices are not HIPAA-covered entities — animal health records fall outside it. But your employee health data, your payment data and your state's veterinary practice act all carry real obligations. We build to those, and we will tell you plainly when a vendor is selling you compliance you do not need.

6m 12sAverage first response
99.98%Monitored practice uptime
240+Hospitals supported
8–5CTSupport hours, Monday to Friday
Onboarding

Switching providers without closing for a day.

A real sequence, in this order, every time. You keep seeing patients throughout — the disruptive work happens after close.

01

Assess

A technician walks the hospital, documents every device, server, modality and vendor login, and hands you a written risk report — yours to keep whether or not you sign.

Week 1 · on-site
02

Stabilize

We fix what is actively dangerous first: failing drives, expired firewalls, unpatched servers, backups that have not run since spring.

Weeks 1–2
03

Standardize

Monitoring and security agents deployed, accounts and MFA rebuilt, backups verified by restore, documentation written for every system.

Weeks 2–5
04

Advise

Quarterly reviews with your practice manager: what broke, what it cost, what to replace next year, and the budget to plan for it.

Ongoing · quarterly
Plans

One flat fee for support. Add what you need.

No hourly billing and no surprise invoice after an outage. Text and email support is a fixed monthly cost with a three-month minimum, then month to month. Phone support and security services are quoted to your hospital.

Start here

Text & email support

Everything your team needs day to day, from one message thread.

$250$200per month
intro rate

Introductory rate for new practices, ends the end of this month. $250 per month after that.

  • Unlimited text support, 8am–5pm Central
  • Unlimited email support, every request tracked
  • Answered by veterinary technicians, not a general helpdesk
  • Continuous monitoring and patch management
  • Nightly backup with a monthly test restore
  • We own the vendor calls, you stay out of them

Three-month minimum, then month to month

Enquire today

Phone support

Added on top of text and email, for the hospitals that want a voice on the line.

Enquireadded to your
monthly plan
  • Everything in text & email support, plus:
  • A phone line answered by a technician, 8am–5pm CT
  • Priority routing the moment the hospital is down
  • Escalation straight to a senior technician
  • On-site visits when remote will not do
Enquire today

Security services

Scoped to your hospital, your systems and what your insurer is asking for.

Enquirepriced per
practice
  • Managed detection and response on every endpoint
  • MFA rollout and account hardening
  • Email security and staff phishing simulations
  • PCI, DEA and cyber-insurance evidence packs
  • Documented incident response, rehearsed before you need it
Enquire today
Practices

What practice managers actually say about us.

My receptionists text them from the front desk mid-appointment. Half the time the answer comes back before the client has finished checking out. Nobody sits on hold anymore.
Dana WhitfieldPractice manager · Cypress Ridge Animal Hospital
I emailed at 11pm about a server that was throwing errors. It was fixed before I opened the hospital, with an explanation I could actually understand waiting in my inbox.
Dr. Marcus Iyer, DVMOwner · Harborline Veterinary Group
The risk report they handed us after the walkthrough was the first honest picture of our network anyone had ever given us. We signed before we finished reading it.
Priya RamanRegional director · Northgate Veterinary Partners
Questions

The things owners ask on the first call.

Do we really just text or email you?

Yes — it is that simple. Text or email a veterinary IT technician and the work starts. Photos and screenshots are welcome; a picture of the error message usually saves ten minutes of explaining. Every message becomes a tracked ticket on our side, so nothing gets lost and you never have to open a portal or quote a ticket number back to us. Phone support is available as an add-on, and we run a full range of security services if those are of interest too.

What are your support hours?

We are open 8am to 5pm Central, Monday to Friday. Messages that land outside those hours are queued and picked up first thing the next working morning — you never have to re-send them. Monitoring runs continuously in the background regardless, so overnight failures are usually already flagged and waiting on the technician when the day starts.

We already have an IT person. Can you work alongside them?

Often the best arrangement. We take monitoring, security and backup; your internal person keeps the day-to-day floor support they are already good at. We call this co-managed, and it is quoted at a reduced monthly rate.

Are we locked into a contract?

Text and email support runs on a three-month minimum term, then continues month to month with 30 days' notice to cancel. If we cannot keep you, we would rather know early. Your documentation, passwords and configuration records are yours and leave with you.

Get started

Enquire today.

Tell us what is going wrong. A technician spends two hours in your hospital, documents everything, and gives you a written risk report — no charge, no obligation, and the report is yours to keep even if you never hear from us again.

  • New practicesSend the enquiry form — we reply within one business hour
  • Existing clientsText your practice line or email help@vettechit.com
  • Emailhello@vet-techit.com
  • Remote supportAll 50 states

Enquire today

We reply to every enquiry within one business hour, 8am–5pm Central. Mid-crisis? Say so in the message and it goes straight to an engineer.

Enquiry received.

A veterinary technician — not a salesperson — will be in touch within one business hour to schedule the walkthrough. Urgent? Email help@vettechit.com and it jumps the queue.